Policy Direction
Return handling should prioritize unworn items, original tags, and a clear hygiene standard for intimate categories.
If the catalog keeps tuck-friendly and lingerie-adjacent products, those items should likely be final sale unless there is a strong operational reason to offer exchanges.
- Standard apparel: expected candidate for returns or exchanges.
- Footwear: likely exchange-first because fit varies heavily by style.
- Intimate categories: should be restricted before launch copy goes live.